- Regular priced items will be accepted for a refund, exchange or credit note for up to 7 days after the delivered date.
- The cost of the returned parcel is will not be paid by Lap of Luxury.
- You must contact us at firstname.lastname@example.org to inform us that you will sending back item(s) for a refund, exchange or credit note.
- All merchandise must be received back in its original state.
- It must have not been worn, altered, damaged and free of any stains, orders, or distinct smells including perfume.
- All tags must be attached when returned.
- Items will be verified upon return before any refund or exchange is issued.
EXCHANGE AND REFUND PROCESS
- Exchanges and refunds will be processed in reference to the exchange inquiry form and processed within 3-5 business days.
- The exchange form must be provided in the returned parcel and can be retrieved by contacting email@example.com (if required)
- Please ensure to print and fill out the exchange inquiry form and include it in the parcel before sending it back to us (if required)
- Lap of Luxury is not responsible for any return delivery fees.
- We will however send back the exchange with no charge.
- Once we receive your item and confirm that it is in original condition, a confirmation email will be sent to you once your credit note or exchange has been processed.
- Sale and promo items are not eligible for an exchange or credit note.
- Items purchased on sale (Boxing day, Black Friday, Cyber Monday)
- Discounted items
- Items purchased with a promo code
- Bodysuits and intimate related items
- Annual sale items are all final sale no exceptions (no price adjustments will be made for annual sale items)
- Shipping fees are not refundable.
- Shipping fees will be deducted from the total amount for all item(s) which are sent back for a credit note or refund.
- Price adjustments will be given to customer up to 7 days after their order has been placed if an item(s) has decreased in price.
- No price adjustments to items that fall on promo.
For any additional information please contact us at firstname.lastname@example.org and you will receive a response within the next 48 business hours.
- Same conditions apply as domestic orders
- Please write the word “Return” on the parcel for customs clarification if your order was delivered outside of Canada.